[ 自主性產品召回 ] 公告

2017年7月28日

美利達公司在此宣布自主性產品召回公告，更換可能有瑕疵的前叉(fork)，詳細如下：

 召回更換產品 (車種)：

Model Year 2017(車種年度) 版本的特定SCULTURA(斯特拉)車種，台灣地區有販售的車種包括下列，實際已銷售給消費者的總數量約300台 --

SCULTURA CF2 RIM version MY17 (搭配傳統C夾，車架CF2碳纖維或鋁合金車架等級的2017 SCULTURA車種)

MY17 SCULTURA 4000
MY17 SCULTURA 4000-Juliet
MY17 SCULTURA 5000
MY17 SCULTURA Special Edition

SCULTURA CF2 DISC version MY17 (搭配碟式煞車系統，車架CF2碳纖維或鋁合金車架的2017 SCULTURA Disc車種)

MY17 SCULTURA Disc 200
MY17 SCULTURA Disc 400
MY17 SCULTURA Disc 500
MY17 SCULTURA Disc 4000
MY17 SCULTURA Disc 5000

產品召回原因：

近期發生3起義大利業餘公路車隊在騎乘2017 Scultura (斯特拉) 過程中發生豎管裂痕的案例，經公司研發團隊取回檢視並進行最嚴苛的測試，判定該前叉於生產製造過程的瑕疵，致影響前叉豎管的強度，可能會導致車友在騎行過程中受傷的潛在風險，基於確保消費者的產品使用安全為公司最高原則，決定於全球針對可能有安全顧慮的前叉進行自主性召回更換。

召回更換的前叉產品編號：

如圖示，該前叉的產品型號為 --

FK-CF1638 (搭配傳統C夾的2017 SCULTURA  特定車種)

或是

FK-CF1638D (搭配碟式煞車的2017 SCULTURA Disc  特定車種);

且該兩種前叉產品型號的產品代碼皆為A-0-UD

美利達公司將採取的行動：

1.      已找到前叉豎管強度不足真因並進行改善，並委公正檢測機構測試確認符合品質強度要求，已加速進行量產，預計自8月中下旬開始陸續提供更換。

2.      於美利達公司官方網站發佈自主性產品召回公告，並將提供召回車種照片及車架號碼供消費者查詢，若確定所購買為召回車種，即至美利達經銷商檢查、登記與待通知更換。

3.      經銷商依據銷售時建立的保固登錄資料，主動通知消費者至店裡檢查與登錄管制，於取得新品前叉後，通知消費者返回經銷商處更換，並提供免費保養服務。

4.      對檢視前叉豎管已有出現裂痕跡象的消費者均通知立即停止使用，列為最優先更換，其他消費者則建議避免使用，待取得新品前叉再通知返回經銷商處更換。

VOLUNTARY RECALL: CARBON-FORKS MERIDA SCULTURA CF2-SERIES MODEL YEAR 2017

With this, we would like to announce the complete recall of selected 2017 SCULTURA forks to ensure the safety of our customers. We deeply regret this recall but the safety of our customers is our main priority.

Selected models of the carbon fork might break under stress and could cause crashes, serious injuries and even death.

It is ESSENTIAL that the fork will be replaced and the bike should not be continued to be ridden or used under any circumstance.  

The affected forks have been used in the following MERIDA SCULTURA CF2 and aluminium MY 2017 models:

SCULTURA CF2 RIM version MY17
MY17 SCULTURA 4000
MY17 SCULTURA 4000-Juliet
MY17 SCULTURA 5000
MY17 SCULTURA 6000
MY17 SCULTURA Special Edition

SCULTURA CF2 DISC version MY17
MY17 SCULTURA Disc 200
MY17 SCULTURA Disc 400
MY17 SCULTURA Disc 400-Juliet
MY17 SCULTURA Disc 500
MY17 SCULTURA Disc 4000
MY17 SCULTURA Disc 4000-Juliet
MY17 SCULTURA Disc 5000
MY17 SCULTURA Disc 6000

On the aforementioned models, the carbon steerer of the forks is not able to withstand the stresses and strains it will be exposed to. Under intensive use, the steerer underneath the clamp of the stem and spacers can develop fractures which can lead to a complete collapse of the fork. To ensure the safety of your customers we have put together this complete recall of the affected forks.

IMPORTANT: Further riding or other usage of the bikes which carry the affected forks is to be stopped immediately until the replacement fork has been fitted. If the fork is continued to be used it can break and therefore cause injury or even death. The replacement is of huge importance before any further use of the affected models.

What to do next?
If you ride any of the aforementioned models, please stop using your bike immediately and get in touch with the MERIDA dealer you bought your bike from. If you are unsure please get in touch with your MERIDA dealer to check if your bike is also affected.

Replacement at our MERIDA dealer and timeframe
In conjunction with our dealers, we are running a replacement scheme for the affected forks. 

Currently, we are expecting that the first forks will arrive around the middle/end of August. Any further updates will be published here.

How can you see if your fork is affected?
The affected forks are limited to two model numbers and one production code. The details can be found on a sticker with QR-code that is visible when the stem is removed and the fork has been taken out of the frame.

FK-CF1638 (model number - rim brake version) or
FK-CF1638D (model number - disc brake version)
A-0-UD production code

Only forks with either of the two model numbers as well as the production code are affected.

Not affected forks – markings on the replacement forks
If there is a different number on the sticker on your MERIDA carbon fork steerer than the fork is not affected and has passed all safety tests.

To determine at a later date if one of a replacement forks have been fitted, there will be a clear identification on the fork. Further details regarding its identification will be published at a later date.

We test beyond the norm
Even with the fork-stem being one of the most safety relevant parts of the bicycle, as a failing will cause losing control of the bike and can have serious consequences for the rider, there is no international test-standard (such as ISO 4210) which includes proving the fork-stem’s durability under the forces introduced by the handlebar! Just the lower part of the front-fork is covered by legal standards within defined testing programs.

MERIDA as an extremely safety conscious manufacturer runs external lab-tests of the fork-stem at the beginning of a new fork model being produced to certify the construction and the manufacturing process to be safe.

Our SCULTURA CF2 fork went through the test program and got homologation of high-level product safety.

Immediate reaction
After we had reports of three cracked SCULTURA CF2 fork-stems from an Italian amateur road-team, MERIDA R&D started immediate investigations: Following a safety check at the other team-bikes, we found several of them showing the beginning of fractures. As a direct consequence, we passed a bigger number of identical forks to a leading independent test-lab in Germany. The result was that these forks were not fit for purpose.

How could this happen?
After intense discussions with MERIDA’s manufacturing partner, we learned that despite regular checks an irregularity had occurred in the production process, which has a detrimental effect on the strength of the fork and therefore on the safety of our customers. To ensure the safety of our customers we immediately decided to recall the affected forks.

Replacement fork and the problem is solved
The new replacement fork has the originally set strength and is has passed the most demanding safety tests.

Are full carbon forks dangerous?
No, carbon front forks are not dangerous items. With the right design, consistent manufacturing, stable QC and careful treatment by mechanics no other material offers the same package of lightweight, high durability and long life-span.

Safe when looked after and installed correctly
MERIDA can further underline that no other material than carbon fibre offers the same package of lightweight, high durability and long life-span. However, it has to be made clear to everyone that incorrect treatment (carbon material is torque sensitive) and parts combinations (many available h-bar stems designs with open rear-clamps, big internal windows and sharp edges are not carbon fork-stems friendly) can impact the life-span of full carbon-forks.

We would like to say sorry
As one of the biggest bicycle manufacturers in the world, MERIDA is fully aware of its responsibility towards its customers. The reason for this recall was neither foreseeable or actively avoidable. By surpassing any officially require level of testing we determined the shortcoming of our forks. It is hugely regrettable that our customers will not be able to use the affected models before the forks are replaced. As cycling fans ourselves, we are aware how important time on the bike is for our customers and we are going to do our utmost to rectify this situation as soon as possible. We would like to apologise in advance for the inconvenience this will cause.



[2017-10-23]
美利達< Freeway系列折疊車> 自主性召回公告

一、 涵蓋車種：

於2008~2009年生產的美利達 (MERIDA)品牌 Freeway CT-02、CT-03、CT-05、CT-06、R2.0、R3.0 等6款折疊車種。

↓ FREEWAY CT 03 B

↓ FREEWAY CT 03 R

↓ FREEWAY CT 03 W

↓ FREEWAY CT 05 C

↓ FREEWAY CT 05 G

↓ FREEWAY CT 06 B

↓ FREEWAY CT 06 S

↓ FREEWAY CT R2.0 S

↓ FREEWAY CT R3.0 B

↓ FREEWAY CT R3.0 S

↓ FREEWAY CT R3.0 W-1

二、 自主性召回理由：

自開始銷售迄今已發生極少數車架因折疊盒焊接融合度不足，經長期使用後可能產生該摺疊機構組件裂縫、斷裂而危及安全，因此請立即停止上述CT系列折疊車的騎乘使用。

三、 因應措施-1：

自即日起至2017年12月30日止，請持有上述各款折疊車的車主攜該折疊車至美利達公司官網之任一經銷商登記姓名、電話、車種與車架號碼，由經銷商免費進行檢查。

四、 因應措施-2 <舊車換新車>方案：

凡是上述各款折疊車的車主於2017年12月31日前攜車至經銷商完成登記與檢查，均可獲贈美利達水壺一只，同時可獲特別針對上述各款折疊車所推出的<舊車換新車>專案，選擇方案如下，詳情請洽美利達公司官網所登載的任一美利達經銷商。

五、折疊車交換美利達品牌成車選擇方案：(原購的CT系列摺疊車必須交由美利達經銷商回收)
A. 限2015/1/1以後購買，且能提供購買日期、經銷商名稱與實際購買金額等書面佐證資料，並於2018年底前洽原購車經銷商處理者： 
(1) 2017/1/1~2018/12/31期間購買，依實際購買金額的85%，折抵新購美利達品牌自行車的購車款。
(2) 2016/1/1~2016/12/31期間購買，依實際購買額的70%，折抵新購美利達品牌自行車的購車款。
(3) 2015/1/1~2015/12/31期間購買，依實際購買額的55%，折抵新購美利達品牌自行車的購車款。

B. 2014/12/31以前購買(有書面資料佐證)，或2015/1/1以後購買但無法提供書面佐證者，以折疊車更換美利達品牌自行車建議售價5,000元以上車款，每台可折抵5,000元 (含稅)。

C. 2014/12/31以前購買(有書面資料佐證)，或2015/1/1以後購買但無法提供書面佐證者，免費更換美利達品牌建議售價不超過5,000元以上的任一車款1台。

p.s. 2018年底以後美利達公司仍可受理此CT系列摺疊車的回收處理，處理條件比照以上B或C的換車方案 。